What if DOL rejects any of my documents?
If DOL identifies a problem with your application, you will receive a text message or email from DOL and you will have 7 calendar days to address the issue. You will receive a text message or email after DOL makes a determination (approval or denial of your application).
What if DOL denies my application or gives me Tier 2 instead of Tier 1?
Applicants who are denied benefits or otherwise disagree with DOL’s determination in their case have the right to appeal. You will receive a text message or email from DOL when DOL makes a determination or identifies a problem with your application. Sign-in to your account immediately and follow the instructions.
You have 7 calendar days to select the "Appeal" button to initiate an appeal before the determination is final. Once you appeal, DOL will conduct a heightened review of your application.
You will receive a notification asking you to provide additional information or documents within 7 calendar days from the date of the notification.
If DOL does not receive a response within the timeframe provided, it will make a determination on the appeal based on the information it has. When DOL completes the review process, it will send you a text message or email letting you know whether it approved or denied your appeal. Appeals can take up to three weeks to process. It can take longer if additional information is needed.
Important note:
The application will ask you to choose to receive notifications by text or email. Once you start or submit your application, you must PAY ATTENTION to texts or emails on a daily basis for notifications from the Department of Labor requiring an immediate response.